Shipping policy

Suam takes utmost care in packing your products and shipping all of its products. The package is guaranteed to arrive in perfect condition to the shipping address provided.

Please ensure that the address that you provide is clear and complete to ensure proper delivery. It is mandatory that you provide your phone numbers for sure and speedy delivery.

Due to the perishable nature of our products, it is cautioned that the condition of the package may be affected if the carrier must reroute your order. Suam cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carriers).

Suam is not responsible for failed deliveries when:

1. You provide an incorrect or outdated address.
2. Your recipient is out of town or not available, or
3. You do not provide a corrected / a new delivery address within 24 hours of the first delivery attempt.

Note: During transit / shipment there is a chance of temperature mismatch due to which there might be a colour variation. If there is any colour variation, it is only due to temperature variation and does not indicate that the product is spoilt.